Frequently Asked Questions about Used Parts Central
Notice: Please do not put www in front of your e-mail address when submitting a parts request!
Q. Does Used Parts Central sell parts?
A. No. We are a parts locating service only.
Q. What happens after I
submit my Parts Request?
A. After submitting your parts request, the request goes out to
all the salvage
yards that receive our requests. They
will contact you by e-mail if they have
the part you need, the cost and the
shipping options.
Q. Does Used Parts
Central charge for
Parts Requests?
A. No. This is a free service to our visitors.
Q. How do I know that my
parts request is going to a legitimate company?
A. Internet Fraud is taken very seriously at UPC. You can view
our Membership
Policy here.
Q. What if I have a
problem with the part I received?
A. You need to contact the salvage yard directly. UPC does not
sell parts. If
you have a problem with a particular
salvage yard please let us know and
we will attempt to help you resolve the
problem.
Q. How can I cancel a
parts request?
A. When you submit a request, it is immediately e-mailed
directly to the
appropriate salvage yards. This is a
one time e-mail and is not posted
anywhere so there is no need to cancel.
Q. What if I make a
mistake on my parts request?
A. If you make a mistake when submitting your request, you must
fill out the
form again. Do not contact us. Once you have
submitted the request it
cannot be changed.
Q. What is the Find A
Yard section?
A. Find a Yard is to help you find a salvage yard in your area.
With over 4,800
salvage yards in our directory you
should be able to easily find one in your
area. If the salvage yard has a website
it will be underlined in blue in the
search results and you can click
directly to their website.
Q. Why didn't I get any
responses to my Parts Request?
A. If none of the salvage yards receiving our parts requests had
your part,
you would not receive a reply. Our
database changes on a daily basis and
you may need to return at another time
and resubmit.
Q. How do I add my
salvage yard to your database?
out
more information.